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RETURNS / REFUND POLICY
- DAMAGED MERCHANDISE: If damage occurs, have box and merchandise inspected by delivering carrier and notify Dog Grooming Supplies Online immediately. (SAVE container with merchandise).
- RETURNS: You must return all merchandise unused within 30 days of receipt. All items must be in original packaging including instruction book , warranty cards, etc.
- A 15% or $5.00 re-stocking fee ( whichever is greater) will be applied.
all Shipping is non-refundable (unless due to damage)
- For your assurance that returned merchandise is received at Dog Grooming Supplies Online safely, we suggest you send returns via U.S. postal service, UPS, or Fed Ex with insured delivery. All return shipping charges are paid by the customer.
- Please completely fill out the back of your invoice in order to ensure that your return can be processed correctly.
- Our return center cannot process exchanges. If you have found another item on our site or in our catalog that you would prefer over one you have received, place a separate order for the new item and return the unwanted item for a refund.
- Should you need further instructions on a return, notify our customer service center within 10 days.
- Merchandise are non-refundable unless product is damaged or lost.
- Electric clippers, blades, dryers, tables and cages are guaranteed by the manufacturer.
- Video tapes and books are non-returnable.
Note: All prices in US Dollars
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